Pechi
An AI assistant that handles customer queries, processes transactions, and manages operations autonomously — in English, Hindi, Tamil, and more.
What Pechi does
Pechi is not a chatbot. It's an autonomous AI assistant that understands customer intent, takes action, and resolves queries end-to-end — without routing to a human unless necessary.
Customers interact with Pechi through chat, voice, or WhatsApp. Pechi reads the query, pulls context from your backend systems, and either answers directly or executes a transaction.
Natural language understanding
Agentic operations
Multilingual from day one
Analytics dashboard
How it works
Connect — integrate Pechi with your backend via REST APIs and webhooks. Define what actions Pechi can take.
Configure — set up conversation flows, escalation rules, and the knowledge base Pechi draws from.
Deploy — embed Pechi on your website, WhatsApp Business, or phone IVR. Go live in days, not months.
Monitor — track performance in the analytics dashboard. Pechi gets better as it handles more conversations.
Use cases
- Customer support — answer product questions, troubleshoot issues, track orders
- Sales assistance — qualify leads, recommend products, schedule demos
- Operations — process returns, update account details, handle cancellations
- Internal helpdesk — HR queries, IT support tickets, policy lookups
Channels
Pechi works wherever your customers are:
- Website chat widget
- WhatsApp Business API
- Phone (via Kundoo speech-to-text + Shama text-to-speech)
- Custom integrations via API
Built on Hashtee's core models
Pechi uses Kundoo for speech recognition, Shama for voice synthesis, and Longlichi for document understanding when customers send images or documents.